Customer interaction reports for Twitter

Client: Uno-e (Group BBVA)

The app uses Twitter API to create automatic reports of user interaction with customer service staff for social CRM and customer satisfaction management.

Uno-e is the online banking product from BBVA group. They use Twitter as a social customer relationship channel and they needed a professional tool to measure and report interaction and CRM data.

Additionally when users tries to contact the staff out of office times, the app will inform them about other channels to reach a real-person customer service.

The service was developed on PHP5, MySQL and the official Twitter API.

 

Keywords:

  • Twitter API

  • PHP, MySQL

  • CRM

  • Social customer service
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